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Our Service

WHAT WE OFFER

Full-Lifecycle Service

📐 Pre-Sales Engineering

Send us your motor nameplate, application and site conditions — our engineers return a matched drive selection, wiring guidance and parameter preset file within 24 hours. For solar pumping projects we size the PV array, pump and inverter as one system.

🏷️ OEM / ODM Customization

Private-label front panels and enclosures, custom firmware parameter defaults, branded manuals and cartons, optional communication modules (GPRS / Wi-Fi / PROFIBUS / CANopen). MOQ-friendly for growing distributors.

📦 Export & Logistics

Export-grade packaging with foam protection and palletizing. FOB Shanghai / Ningbo, CIF and DDP terms supported. Consolidated shipments for mixed-model orders, with full documentation for customs clearance.

🛡️ 24-Month Warranty

All IDEEI drives carry a 24-month warranty from shipment date. Warranty claims are handled directly by the factory — replacement units or spare boards shipped by express for confirmed defects.

💬 Lifetime Technical Support

Free lifetime support via WhatsApp, WeChat and email: installation guidance, parameter configuration, fault-code diagnosis and commissioning assistance — in English, by the engineers who built the product.

🔧 Spare Parts Supply

Long-term supply of control boards, power boards, keypads, fans and braking units for all current and legacy IDEEI models, keeping your installed base running for 10+ years.

HOW IT WORKS

From Inquiry to After-Sales

1 · Inquiry

Send your requirements via the inquiry form, email or WhatsApp. Include motor power, voltage, application and quantity for the fastest quote.

2 · Sizing & Quote

Within 24 hours you receive a technical proposal: matched model, system wiring suggestion and a formal quotation with lead time.

3 · Production & Test

Standard models ship from stock; OEM orders typically 15-25 days. Every unit passes full-load aging test before packing.

4 · Delivery & Support

Tracking provided on dispatch. Commissioning support via video call or WhatsApp; warranty and lifetime technical support thereafter.

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